Terms and Conditions

These terms and conditions outline the rules and regulations for the use of this website. Our site is made available free of charge. 

By accessing this website, we assume you accept these terms and conditions.  Do not continue to use this website if you do not agree to all of the Terms and Conditions stated on this page. These terms and conditions apply when purchasing tests with us and in general. When purchasing tests, the sale will be bound by those terms.


The following terminology applies to these Terms and Conditions.  “Client”, “you” and “your” refer to you the person logged on to this website and compliant with these terms and conditions.  “The company”, “ourselves”, “we”, “our” and “us” refers to our company which is Millennium Health Focus Limited. “Party”, “parties” or “us” refer to both the client and ourselves.  All terms refer to the offer acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner for the express purpose of meeting our clients needs.  In respect of provision of companies stated services in accordance with and subject to the prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural capitalisation and/ or he/she or they, are taken as interchangeable and therefore as referring to the same.

Who We Are

We are Millennium Health Focus Limited, registered in England and Wales under company number 09226542. We have our registered office at 170 Vauxhall Bridge Road, London, SW1V 1DX.


To contact us please email us at or phone us at +44 020 309 600 19.


The content on our site is not information on which you should rely on for medical purposes, and should only be considered as general information. Although we make reasonable efforts to update the information on our site, we make no guarantees, representations or warranties, whether express or implied, that the content on our site is wholly accurate, complete or up to date. 

You should obtain specialist and/or professional healthcare advice before taking or refraining from taking any action on the basis of the content we provide on our site.  Likewise, if you have any concerns regarding your test results you should obtain specialist and/or professional healthcare advice before taking or refraining from taking any action on the basis of the content we provide to you on our site.

We are not responsible for any websites we link to where:

  • Our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
  • We have no control over the contents of those sites or resources.


The purpose of our PCR tests are to pick up the presence of the SARS-CoV-2 virus in the nose and throat. Samples are taken by self-swab, and as such you are responsible at all times for ensuring that your test is accurate. The process of taking a sample can be uncomfortable and all of our staff are property trained to assist you.

​You accept that no test is 100% accurate and that there is a risk of false positives and false negatives.  These risks are inherent to the testing process and we will not be obligated to offer a refund if such a result occurs.


  • Medical consent: medical consent is different from the consent you give us to process your personal data. By booking a test from us you are providing your medical consent to be tested.
  • Consent for processing of your personal data; This is different from medical consent and is consent under data protection law. By booking a test you are giving us your consent to process your personal data (including but not limited to Name:, Email Address, Telephone Number, Address & Postcode, Date of Birth and Passport/ ID card reference number) and share this with any third party involved in providing our service as well as public health authorities. We do not rely on consent as a legal basis to process your data where for example it is required by law that we have to report results to public health authorities. You may withdraw your consent, where we rely on it, at any time to the processing of your personal data by contacting You also have the legal right where we process your data to request; access to it, transfer of it, correction of it or deletion of it. You can also request restriction of its processing or object to how it is processed.


You are responsible for ensuring the information you supply to us in connection with your order is accurate and hold no responsibility for not delivering kits to you should you provide us the wrong postcode or wrong details in the address. We will not be obliged if following the courier’s arrival at the address you provide us with there is no answer within 5 minutes and the courier therefore leaves with an incomplete test kit. We will not be obliged should you fail to administer the test yourselves and return the completed kits within a reasonable period of time to offer you a refund if the courier leaves.

Appointment Eligibility

For onsite testing, we cannot offer appointments to clients who have not been permitted a way to travel and way to our testing sites without breaching lockdown or other government imposed restrictions; nor to clients who have returned from a red-list country in 10 days prior to their appointments and who thereby require a quarantine period under UK Governmental guidelines (excluding governmental guidelines permitting such appointments, for example the government approved test to release programme and day 2 and 8 testing for those entering from non red-list countries).

You should follow the government guidelines if you have at least one of the following three symptoms:

  • High temperature
  • New continuous cough
  • You’ve lost your sense of smell or taste

If we are unable to fulfil your order due to unforeseen circumstances, we will inform you and refund you.

Cancellation and Rescheduling Policy

You may only receive a refund for your booked test from us if you change your mind within 48 hours of booking but not within 48 hours before the test is due to be made. As our tests are categorised as medicinal products under ‘The Consumer-Contracts (Information, Cancellation and Additional Charges)’ Regulation, your right to change your mind and cancel within 14 days is not applicable.

However, we will allow you to reschedule your test within 48 hours of your appointment, but not within 24 hours of your appointment. This will be subject to availability and come with a £10 administration fee. You will need to contact us at to reschedule your appointment.

You may expect to receive a refund within three working days of your cancellation and we will always endeavour to refund your costs as soon as possible. Nevertheless, we will offer no guarantee that you will receive a refund within a given time despite our best endeavours.


Refunds will be processed in accordance with our cancellation policy.  You should also read the section ‘home tests’ and ‘delivery’ for other instances in which you would not be entitled to a refund. If you are entitled to a refund it will be processed and made to you within 5 working days of your request. All refunds will be processed to the same card on which your booking was made.


We employ the use of cookies.  By accessing our website you agree to use the cookies in agreement with our Privacy Policy.

Most interactive websites use cookies to let us retrieve the users details for each visit.  Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

Some of our affiliates/ advertising partners may also use cookies.


You must not;

  • Republish material from and
  • Sell, rent or sublicense material from and
  • Reproduce, copy or duplicate material from and
  • Redistribute content from and

Branding on and is the intellectual property of Millennium Health Focus Limited.

Hyperlinking to our content

The following organisations may link to our website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors; and
  • System wide accredited business accept soliciting non-profit organisation, charity shopping malls and charity fundraising groups

These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of a linking party and its products and/ or services; (c) fits within the context of the linking parties’ site.

We may consider and approve other link requests from the following types of organisations:

  • Commonly known consumer and/ or business information sources;
  • .com community sites;
  • Associations or other groups representing charities;
  • Online directory distributors;
  • Internet portals;
  • Accounting, law and consulting firms; and
  • Educational institutions and trade associations

We will approve requests from these organisations if we decide that (a) the link would not look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of our approval; and (d) the link is in the context of the general resource information.

These organisations may link to our home page so long as the link; (a) is not in any way deceptive; (b) does not falsely imply sponsorship endorsement or approval of the linking party or its services; and (c) fits within the context of the linking party site.

If you are one or the organisations listed in above and are interested in linking your website please can you inform us by sending an email to

Content Liability

We shall not be held responsible for any content that appears on your website.  You agree to protect and defend us from any claim arising on your website. No links should appear on any website that may be interpreted as libellous, obscene or criminal or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

We or our labs may be legally obligated to share certain information with Public Health England or other governmental organisations in relation to your test, potentially as part of a test and trace service being operated through government policy.  Otherwise, we may share certain information with other relevant third parties with your permission. Please read our Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website.  You approve to immediately remove all links to our website upon request.  We also reserve the right to amend these Terms and Conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking Terms and Conditions.

It is not guaranteed that our site or its content will always be available.  We reserve the right to suspend, withdraw or restrict the availability of all or any part of our site.

Removal of Links from Our Website

If you find any link on our website to be offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to do so or to respond to you directly.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website.  Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for our laboratory not being able to test your sample for any reason, and/or for us not being able to provide you with the test results from our laboratory for any reasonable reason;
  • limit or exclude our or your liability for knock on effects to you from any unforeseen delays or problems in the release of your test results, or for any inconclusive test results coming back from our laboratories or through digital complications. This includes should you miss a flight wedding or any other important event;
  • limit or exclude our liability for events outside of our control including the above two points and your actions;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit or exclude our or your liability for breach of statutory duties;
  • limit or exclude our or your liability in any way that is not permitted under applicable law or
  • exclude any of our or your liabilities that may not be excluded under applicable law

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in taught and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge we will not be liable for any loss or damage of any nature. This agreement commences on your use of our website. Our Terms and Conditions are generated with the help of the Terms and Conditions Generator and Information Commissioners Office.