Your privacy is important to us. Thank you for trusting MHF Medical Concierge with your care.
Introduction
MHF Medical Concierge is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, and protect your data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Data Controller
MHF Medical Concierge is the data controller responsible for the processing of your personal data. For inquiries about our privacy practices, please contact:
- Phone: +44 020 309 600 19
- Email: info@mhf.healthcare
- Address: 170 Vauxhall Bridge Road, London, SW1V 1DX.
2. Data We Collect
We may collect the following types of data from you:
- Personal Identification Information: Name, address, date of birth, phone number, and email address.
- Medical Information: Health records, medical history, and details of consultations.
- Payment Information: Billing address, credit/debit card details, and transaction history.
- Technical Information: IP address, browser type, and usage data when you access our website.
3. How We Use Your Data
Your data is used to:
- Provide and manage our medical and concierge services.
- Process payments for consultations and other services.
- Schedule and manage appointments.
- Communicate with you regarding your care or administrative matters.
- Comply with legal and regulatory obligations.
- Improve our services through analysis and feedback.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: When you provide explicit consent for us to process your medical information.
- Contract: To fulfill our obligations under the terms of our services.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interest: For purposes such as improving our services and maintaining security.
5. Sharing Your Data
We may share your personal data with:
- Medical specialists, diagnostic providers, and healthcare professionals involved in your care.
- Third-party service providers who assist with payment processing, IT support, or marketing.
- Regulatory or legal authorities as required by law.
We ensure all third-party providers adhere to strict data protection standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this statement or as required by law. Medical records are retained in accordance with statutory obligations.
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.
8. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete data.
- Erasure: Request deletion of your data where applicable.
- Restriction: Request limited processing of your data under certain conditions.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to the processing of your data for specific purposes.
To exercise your rights, please contact us using the details provided above.
9. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience and collect analytical data. For more details, please review our Cookie Policy.
10. Updates to This Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted on our website, and significant updates will be communicated directly to you.
11. Complaints
If you have concerns about how we handle your data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
For complaints not relating to data protection, please see our complaint policy.
